Thermostat cannot find relay

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
Clelio
Posts: 7
Joined: 14 Nov 2014, 12:53

Re: Thermostat cannot find relay

Post by Clelio »

Hi Brieuc,
It works now. I don't know if you managed any action by remote...thanks anyhow.

Clelio

Clelio wrote:Hi Brieuc, I have the same problem of connection between the Thermostat and Rele.
Same as the others.

I already performed the de-association and re-association of the thermo through the sw as you described in another forum, but nothing.

Thermo and Rele are properly connected, so available to be updated via OTA.

Please could you update mine as well?

Thanks
Clelio
Clelio
Posts: 7
Joined: 14 Nov 2014, 12:53

Re: Thermostat cannot find relay

Post by Clelio »

Hi Brieuc,
it works now.

I'm viewing it by my app and laptop.

Thanks
Clelio
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo »

Thanks for your feedback :-)
Brieuc - Netatmo Team
bramje
Posts: 2
Joined: 14 Nov 2014, 22:16

Re: Thermostat cannot find relay

Post by bramje »

Same problem! cannot find the relay
Markitiello
Posts: 2
Joined: 21 Nov 2014, 00:16

Re: Thermostat cannot find relay

Post by Markitiello »

hi,

i'm facing the same problem. the relais and the thermostat can't work together.

my firmware version is 36.

Now they are on and very close.

thank you.
marco
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo »

Hello bramje and Markitiello,
Problem solved!
Brieuc - Netatmo Team
dieforme
Posts: 1
Joined: 22 Nov 2014, 12:31

Re: Thermostat cannot find relay

Post by dieforme »

Hello Brieuc,
I'm facing the same problem as the others.
Both pieces are on, Relay is connected to Wi-Fi, but it doesn't talk to the Thermostat.

Could you please help me?

Thank you,
Diego
Falcon_Crest
Posts: 2
Joined: 22 Nov 2014, 14:57

Re: Thermostat cannot find relay

Post by Falcon_Crest »

Same problem here...thermo cannot find relay after wifi setup and firmware update.

What are the possible solutions,
Thank you.
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo »

Hello dieforme and Falcon_Crest,
Problem should be solved now :-)
Brieuc - Netatmo Team
Falcon_Crest
Posts: 2
Joined: 22 Nov 2014, 14:57

Re: Thermostat cannot find relay

Post by Falcon_Crest »

Thank you Brieuc_Netatmo! It now works great!

Since it worked so good, I'm going to install a second unit. will I have the same problem in syncing the two units?
Or is there a way to avoid the update, or do the install of the firmware before the actual wall install?

Thank you, again,

F-C
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