Fixed
Many thanks
pairing relay and thermostat
Re: pairing relay and thermostat
Hello Brieuc, thank you very much.Brieuc_Netatmo wrote:Hello,
apeloso and macpablo: it should now work
They are working properly now.
Regards.
Agostino
Re: pairing relay and thermostat
Goodmorning,
I have the same problem as all people above and followed every step (even the pairing with usb). The thermostat does pair with the relay if you hold them really close. As soon as you move the thermostat back (1,5m) to its station....the connection gets lost. Another thing is that if the thermostat is mounted to the wall I can not adjust anything manually. Near the relay it works, mounted it freezes. I have tried over and over again, to no avail. Now I am officially stuck . Please, could somebody help me out here?
Kind regards,
Anastazia
I have the same problem as all people above and followed every step (even the pairing with usb). The thermostat does pair with the relay if you hold them really close. As soon as you move the thermostat back (1,5m) to its station....the connection gets lost. Another thing is that if the thermostat is mounted to the wall I can not adjust anything manually. Near the relay it works, mounted it freezes. I have tried over and over again, to no avail. Now I am officially stuck . Please, could somebody help me out here?
Kind regards,
Anastazia
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: pairing relay and thermostat
Hello,
Your Thermostat seems to be defective, please contact us using this form: www.netatmo.com/site/support/
Your Thermostat seems to be defective, please contact us using this form: www.netatmo.com/site/support/
Brieuc - Netatmo Team
Re: pairing relay and thermostat
Thank you.
I have filled out the contact form.
I have filled out the contact form.
Re: pairing relay and thermostat
Good morning , I have the same problem as everyone else.
I can not pair the thermostat with relay.
I also tried the program with coupling and says it is paired but it really does not work the same.
I beg you to be able to help me.
The number of the thermostat is: j06305a
The number of the relay is: g044464
I apologize for my English but I'm using Google translator.
Many thanks
I can not pair the thermostat with relay.
I also tried the program with coupling and says it is paired but it really does not work the same.
I beg you to be able to help me.
The number of the thermostat is: j06305a
The number of the relay is: g044464
I apologize for my English but I'm using Google translator.
Many thanks
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: pairing relay and thermostat
Good evening , unfortunately still does not work .
The thermostat works but apparently still does not communicate with the relay .
What can I do..?
The thermostat works but apparently still does not communicate with the relay .
What can I do..?
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: pairing relay and thermostat
Ok perfect, now it works perfectly !!!
Many thanks also to the speed of the intervention , Surely Councillor Netatmo ad Other PEOPLE .
greetings
Many thanks also to the speed of the intervention , Surely Councillor Netatmo ad Other PEOPLE .
greetings