One tag not working
Mac 70:ee:50:14:0b:6f welcome
Mac 70:ee:50:22:61:dc tag what fails. Setup no problem.
Tag not reachable
Re: Tag not reachable
° Netatmo Weather Station (outdoor 44,indoor 132,anemometer 18,rain 8)
° Netatmo Welcome (indoor 131, tags 32)
° Netatmo Welcome (indoor 131, tags 32)
Re: Tag not reachable
Brieuc, apologies but it wouldn't allow me to send you a direct message so hopefully you will see this:
Support number is: [BAX-IQPND-988]
Thanks.
Support number is: [BAX-IQPND-988]
Thanks.
Last edited by gerryoz on 17 Jun 2016, 17:29, edited 2 times in total.
Re: Tag not reachable
I have also problems whit my first tag about 4 meters from the camera.
tagNOK_70_ee_50_22_70_8c.jpg
always signal... lost signal.... signal lost signal????
tagNOK_70_ee_50_22_70_8c.jpg
always signal... lost signal.... signal lost signal????
Re: Tag not reachable
Same issue here.
Two tags stay connected but both are within 5m. One tag is approx 15m from camera and constantly drops connection. Removing the batteries (very awkward) fixes the issue for a very short time. Tag says unreachable but in setting shows there is a signal.
Serial number is 70:ee:50:22:6b:db. Camera is 70:ee:50:15:6d:e2
Have sent email message to support but, like the TAGs, no response yet
Two tags stay connected but both are within 5m. One tag is approx 15m from camera and constantly drops connection. Removing the batteries (very awkward) fixes the issue for a very short time. Tag says unreachable but in setting shows there is a signal.
Serial number is 70:ee:50:22:6b:db. Camera is 70:ee:50:15:6d:e2
Have sent email message to support but, like the TAGs, no response yet
Re: Tag not reachable
Message for Brieuc_Netatmo as there does not seem to be a way to reply to your private message.
I have carried out your instructions and emailed more details to the support account. The case reference is: NETATMO Products: [camera] - [en-GB] - [PFQ-GSKIL-246]
I have carried out your instructions and emailed more details to the support account. The case reference is: NETATMO Products: [camera] - [en-GB] - [PFQ-GSKIL-246]
Re: Tag not reachable
Same issue here.
One tag is just about 10m away around the corner and constantly loses connection. FW version is 17 (tag) / 96 (camera).
I hoped the range would be comparable to the indoor modules of the weather station but it's much less.
One tag is just about 10m away around the corner and constantly loses connection. FW version is 17 (tag) / 96 (camera).
I hoped the range would be comparable to the indoor modules of the weather station but it's much less.
Re: Tag not reachable
I've given up and put mine back in their box ready for returning for refund as they just do not work as advertised.
The idea is good but they need more testing and more work done on the way the signal is picked up.
Refund help desk number [en-GB] - [NVD-WCZMB-899] Just waiting back from someone on how or who I send them back to!
Thanks but maybe I'll purchase again in later versions
The idea is good but they need more testing and more work done on the way the signal is picked up.
Refund help desk number [en-GB] - [NVD-WCZMB-899] Just waiting back from someone on how or who I send them back to!
Thanks but maybe I'll purchase again in later versions
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- Posts: 11
- Joined: 07 Mar 2013, 12:49
Re: Tag not reachable
At first 'just' one tag was not seen by the Welcome camera. Now the closest tag (4 meter) is not seen though according to the settings the signal is good.
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: Tag not reachable
Hello,
@PhilTheMill: could you please check if your camera has been placed in the off state? The Tags' events are not displayed in the timeline when the camera is off.
@PhilTheMill: could you please check if your camera has been placed in the off state? The Tags' events are not displayed in the timeline when the camera is off.
Brieuc - Netatmo Team
Re: Tag not reachable
Hello,
@Brieuc_Netatmo: could you please forward V98 to 70:ee:50:16:dc:aa ?
Thanks!
@Brieuc_Netatmo: could you please forward V98 to 70:ee:50:16:dc:aa ?
Thanks!