Hi,
I'm having the same disconnection issue. Please can you check/update?
Thermostat serial: j0a7e4e
Thermostat firmware: 40
Relay firmware: 68
Thank you!
Netatmo Relay keeps disconnecting from servers
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- Posts: 2
- Joined: 10 Nov 2016, 11:59
Re: Netatmo Relay keeps disconnecting from servers
Hi to all. How is going the problem of disconnection? I'm going to order a netatmo thermostat but...
Re: Netatmo Relay keeps disconnecting from servers
On the latest beta firmware I have had no other disconnects than the one (which could have been related to a router issue). LOL, just while typing this message I thought, lets check: Relay disconnected, I thought F*CK, but I also cannot connect to my NAS or Hue lights from work, which means my internet at home is down (double checked and my provider has listed a disruption in service), so this one has nothing to do with the Thermostat...
So, for now, the beta firmware has seemed to fix my disconnects...
So, for now, the beta firmware has seemed to fix my disconnects...
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- Posts: 2
- Joined: 10 Nov 2016, 11:59
Re: Netatmo Relay keeps disconnecting from servers
Many thanks. But, when I'll receive the thermostat, how can I be sure to update it to the last (beta?) firmware?
Regards
Riccardo
Regards
Riccardo
Re: Netatmo Relay keeps disconnecting from servers
Now I have a relay disconnect on latest beta firmware when I'm sure both 2.4 and 5 ghz are broadcasting from the router.
Last edited by Lezz on 15 Nov 2016, 12:49, edited 1 time in total.
Re: Netatmo Relay keeps disconnecting from servers
I have the same problem. Please apply the fix for me.
Please can you check/update?
Thermostat serial: g1a4b30
Thermostat firmware: 40
Relay firmware: 68
Thank you!
Please can you check/update?
Thermostat serial: g1a4b30
Thermostat firmware: 40
Relay firmware: 68
Thank you!
Re: Netatmo Relay keeps disconnecting from servers
Only way is to report your serial here so Brieuc_Netatmo can upgrade you to latest betariccardo.68 wrote:Many thanks. But, when I'll receive the thermostat, how can I be sure to update it to the last (beta?) firmware?
Regards
Riccardo
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- Posts: 10
- Joined: 11 Mar 2016, 17:58
Re: Netatmo Relay keeps disconnecting from servers
I've had a lot of trouble with disconnection, but just to add that since my firmware upgrade I've had no issues..hope it stays that way.
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- Posts: 1
- Joined: 19 Nov 2016, 12:24
Re: Netatmo Relay keeps disconnecting from servers
Hi Brieuc
I'm also experiencing frequent thermostat disconnections...could you please update my firmware?
sn: j07118a
Thermostat: fw 38
relay: fw 68
I'm also experiencing frequent thermostat disconnections...could you please update my firmware?
sn: j07118a
Thermostat: fw 38
relay: fw 68
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- Posts: 1
- Joined: 21 Nov 2016, 22:50
Re: Netatmo Relay keeps disconnecting from servers
Hi from Spain
I need support from Netatmo. Don't know if this is the right place?
Yesterday finally installed relé and thermostat for the first time so I am new user, it worked ok during the night but this morning relé was disconnected from the server.
Not sure what info you may need on my side but
relé is g1ba598 / firmware 71
MAC 70:ee:50:1b:a5:98
thermostat is j1beb48 / firmware 34
It's getting cold over here and I can't turn my boiler back to manual.
Thanks a lot in advance for your support.
Jesús
I need support from Netatmo. Don't know if this is the right place?
Yesterday finally installed relé and thermostat for the first time so I am new user, it worked ok during the night but this morning relé was disconnected from the server.
Not sure what info you may need on my side but
relé is g1ba598 / firmware 71
MAC 70:ee:50:1b:a5:98
thermostat is j1beb48 / firmware 34
It's getting cold over here and I can't turn my boiler back to manual.
Thanks a lot in advance for your support.
Jesús