Presence no live or recorded (do get notifications)

Tips, tricks and frequently asked questions
dashman
Posts: 74
Joined: 21 Mar 2017, 12:37

Re: Presence no live or recorded (do get notifications)

Post by dashman » 21 Mar 2017, 22:58

AND on a bit of testing its super fast now... + all my older footage from earlier when it was broken is still there, but its now super fast, like how it should be...hmmmm

Brieuc_Netatmo
Posts: 2959
Joined: 02 Jan 2014, 11:20

Re: Presence no live or recorded (do get notifications)

Post by Brieuc_Netatmo » 22 Mar 2017, 09:26

Dear all,
Please apologize for the inconvenience, but indeed there was an issue with our servers which has been fixed yesterday.
Thank you all for your feedback, which allowed us to fix this issue quickly.
Have a nice day!
Brieuc - Netatmo Team

kiboost
Posts: 588
Joined: 21 Jun 2013, 09:27

Re: Presence no live or recorded (do get notifications)

Post by kiboost » 22 Mar 2017, 10:35

Was nice to have feedback from you and fast solution, really. Congrats.

Now, please can you check and fix this: viewtopic.php?f=5&t=8123
php-simpleNetatmoAPI Simple to use php API based on official API.

Grusel Karren
Posts: 1
Joined: 22 Mar 2017, 12:18

Re: Presence no live or recorded (do get notifications)

Post by Grusel Karren » 22 Mar 2017, 12:24

Hi, the problem still exist. Livestream doesn't work and i can't watch older videos. Notifications working fine.

Brieuc_Netatmo
Posts: 2959
Joined: 02 Jan 2014, 11:20

Re: Presence no live or recorded (do get notifications)

Post by Brieuc_Netatmo » 22 Mar 2017, 12:52

Grusel Karren wrote:Hi, the problem still exist. Livestream doesn't work and i can't watch older videos. Notifications working fine.
Hi,
In this case, please try to reboot the camera (unplug it from power, wait for 30 seconds, and plug it again).
If you're not at home, just wait for few hours, everything should be back to normal during the next hours.
Brieuc - Netatmo Team

Owenlars
Posts: 57
Joined: 16 Jan 2017, 15:49

Re: Presence no live or recorded (do get notifications)

Post by Owenlars » 22 Mar 2017, 13:06

Brieuc
I have noticed that my camera is now on Firmware V86, whereas before it was on 87. Has part of the solution been to revert to the earlier version?

Brieuc_Netatmo
Posts: 2959
Joined: 02 Jan 2014, 11:20

Re: Presence no live or recorded (do get notifications)

Post by Brieuc_Netatmo » 22 Mar 2017, 13:23

Owenlars wrote:Brieuc
I have noticed that my camera is now on Firmware V86, whereas before it was on 87. Has part of the solution been to revert to the earlier version?
Hi,
From our side your camera is in v87.
Brieuc - Netatmo Team

Owenlars
Posts: 57
Joined: 16 Jan 2017, 15:49

Re: Presence no live or recorded (do get notifications)

Post by Owenlars » 22 Mar 2017, 14:46

That's interesting, it now shows 87 but was definitely showing 86 this morning, I checked twice as I thought it was strange. Wish I had taken a screen shot!

jst4kx
Posts: 9
Joined: 22 Mar 2017, 23:37

Re: Presence no live or recorded (do get notifications)

Post by jst4kx » 22 Mar 2017, 23:47

Hi ,


3 weeks ago i had this M8U3 error and i could not be able to have live views or recordings on IE or the iphone .
strange coz when i access it from another network it worked perfect .... after a mail to support for some reason it worked again .

Yesterday i had the same error like in the picture in the first message from this topic .
and it was not reachable from my local area network or from another wan .
signing off and on again did the tric .

those were the two minus things i had with the cam so far .

now i notice , when there are 3 or 4 alarms on the same time , it writes only one to dropbox .
so my question is , do you guys have the same ?

chronicrebellion
Posts: 20
Joined: 29 Nov 2016, 15:55

Re: Presence no live or recorded (do get notifications)

Post by chronicrebellion » 28 Mar 2017, 16:27

This happened to me as well last week on both my cameras.

And now its happening again - started yesterday 3/27.

I power cycled both and one was able to view video

now both cameras are unable to play any video again.

I am still getting notifications.

anyone else having this happen again?

Post Reply

Return to “General questions”