Notifications extremely delayed
Notifications extremely delayed
Since yesterday my notifications come in with a huge delay, sometimes more than an hour delay. This morning this is still the case. Anyone else with the same issue?
@ Netatmo (Johan or Brieuc), is there something wrong with your servers?
@ Netatmo (Johan or Brieuc), is there something wrong with your servers?
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- Posts: 309
- Joined: 13 Jan 2014, 10:05
Re: Notifications extremely delayed
Can you send me in PM your netatmo account and the informations about the camera, the home were you see it. Thank you.
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- Posts: 828
- Joined: 18 Jun 2014, 15:09
Re: Notifications extremely delayed
Hi,
We are aware some users are receiving notifications later than they should.
Please contact our Support Team indicating the mail address of your Netatmo account, we are working on a solution.
Thanks,
We are aware some users are receiving notifications later than they should.
Please contact our Support Team indicating the mail address of your Netatmo account, we are working on a solution.
Thanks,
Jofre - Netatmo Team
Re: Notifications extremely delayed
I´ve got the same problem! Also the detection isn´t working any more?!...
Re: Notifications extremely delayed
Same here, notifications an hour later, one camera can't show live view anymore and detection video are not visible (scroll bar of around 800sec going to the end showing black)
Both presences still v101
Buy servers dudes!!!
Both presences still v101
Buy servers dudes!!!
php-simpleNetatmoAPI Simple to use php API based on official API.
Re: Notifications extremely delayed
The same here. It´s not only my Presence - it´s also the presence of my father. So it seems to be a general problem. You have to fix this. Without a fast detection and alert the cam is worth nothing!
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- Posts: 7
- Joined: 15 Jul 2017, 17:41
Re: Notifications extremely delayed
Code: Select all
Last edited by ILoveNetatmo on 12 Apr 2018, 13:45, edited 1 time in total.
Re: Notifications extremely delayed
Same problem here since yesterday on Welcome and Presence devices. Notifications and webhooks can sometimes take up to one hour to be sent...
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: Notifications extremely delayed
Hi all,
Thank you for having reported this issue.
Our engineers are currently focused on solving it.
Thank you for your patience.
Thank you for having reported this issue.
Our engineers are currently focused on solving it.
Thank you for your patience.
Brieuc - Netatmo Team