Hello, any info about this issue? How can we fix that..... give me some answer or help plese.
Regards
Netatmo Relay keeps disconnecting from servers
Re: Netatmo Relay keeps disconnecting from servers
Try changing the channel configured in your router or Access Point for WiFi.
Try using a fixed channel starting from 6 and going over until 11. In my case, using channel 6, I had no more disconnections.
Try using a fixed channel starting from 6 and going over until 11. In my case, using channel 6, I had no more disconnections.
Re: Netatmo Relay keeps disconnecting from servers
Sorry but for me doesnt work...I tried all channels from 6 to 11. Which is the last update...I have 71/40 is this the last one?
What is the next step to fix this issue...?
What is the next step to fix this issue...?
Re: Netatmo Relay keeps disconnecting from servers
Maybe you are experiencing a different problem, not related to wifi and interferences.
I would try even channels from 1 to 6, because maybe that your sample has troubles with different frequencies then mine.
If it still does not work, then choose a fixed channel (6 or higher) and use your router/access point interface to check if the relay is connected and can stay always connected. Try even a ping to the IP address of the relay from a PC connected to the same network: it should get an answer.
If you cannot see the relay connected to the wireless network then maybe you have found some incompatible hardware or you have made a mistake configuring wifi settings.
I would try even channels from 1 to 6, because maybe that your sample has troubles with different frequencies then mine.
If it still does not work, then choose a fixed channel (6 or higher) and use your router/access point interface to check if the relay is connected and can stay always connected. Try even a ping to the IP address of the relay from a PC connected to the same network: it should get an answer.
If you cannot see the relay connected to the wireless network then maybe you have found some incompatible hardware or you have made a mistake configuring wifi settings.
Re: Netatmo Relay keeps disconnecting from servers
I just find where is the problem. I puted internet switch few weeks ago. Now I turn off the switch and Netatmo works perfect. Can anybody explain how to connect the switch corectly?
Re: Netatmo Relay keeps disconnecting from servers
I bought a used Thermostat on ebay a week ago. Installation went very easy and successfully.
BUT, since then the thermostat and relay loses connection every few minutes and also when I try to open IOS or Web app, very offten, it says that device is not connected to server.
The thermostat and relay are near apr. 2m, in plain sight, no obstacles, no other devices that could interfere.
I see here a lot of the same issue from other users. Maybe you have the solution for it. Thanks.
BUT, since then the thermostat and relay loses connection every few minutes and also when I try to open IOS or Web app, very offten, it says that device is not connected to server.
The thermostat and relay are near apr. 2m, in plain sight, no obstacles, no other devices that could interfere.
I see here a lot of the same issue from other users. Maybe you have the solution for it. Thanks.
Re: Netatmo Relay keeps disconnecting from servers
Yesterday I changed also the Wi-Fi AP. No any imrovements. The same disconection issue.
Re: Netatmo Relay keeps disconnecting from servers
Try changing the channel on your Wifi AP.
I have found that my thermostat could not work on channels below 4.
I have found that my thermostat could not work on channels below 4.
Re: Netatmo Relay keeps disconnecting from servers
Hi, you mean to select channel in Manual mode, rather than Auto. I will try in the evening.
Re: Netatmo Relay keeps disconnecting from servers
Hi, I selected channel manually, but no changes. Moreover, I think it is even worse.