Missing outdoor temperature data from Weather Station

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nyaria
Posts: 21
Joined: 27 Sep 2017, 21:36

Missing outdoor temperature data from Weather Station

Post by nyaria »

When I installed my valves (with relay and no thermostat) I happily saw that the outdoor temperature displayed in the app or on the web UI is coming from my Netatmo Weather Station.
But the outdoor temperature graph has suddenly disappeared and I see a totally different outdoor temperature at the top of the Netatmo Energy app than the Netatmo Weather app displays.

What's the problem? How can I fix it?
mdillmann
Posts: 80
Joined: 15 Oct 2017, 13:51

Re: Missing outdoor temperature data from Weather Station

Post by mdillmann »

Yes,
I have the same issue since a few days. I opened a ticket - no reaction yet.

This is how yesterday looked in Energy:
Screenshot-2017-11-23 Netatmo.png
More or less flat 0 degrees thru the whole day with some ditches (that make no sense).

The real outside temp per Station:
Screenshot-2017-11-23 quellenweg.png
Same in App and Web. Logged out and in but made no difference.

-Markus
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Missing outdoor temperature data from Weather Station

Post by Brieuc_Netatmo »

Hi,
Thank you for having reported this issue.
It should now be fixed, could you please confirm?
Brieuc - Netatmo Team
mdillmann
Posts: 80
Joined: 15 Oct 2017, 13:51

Re: Missing outdoor temperature data from Weather Station

Post by mdillmann »

Yes it is fixed. Thank you !

Cheers,
-Markus
nyaria
Posts: 21
Joined: 27 Sep 2017, 21:36

Re: Missing outdoor temperature data from Weather Station

Post by nyaria »

Yes, it's fixed :)
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