My thermostat came with faulty display which is full of gray dots decreasing its visibility. There are more users on this forum with display problems.
Already sent 2 emails to customer support, but they haven't even answered.
The idea and product are great, but the lack of quality control and lack of support is disappointing.
No customer support
Re: No customer support
Same experience. I have sent 2 emails to Netatmo support and I have never received any response!
Re: No customer support
HI,
I got the exact same experience with no reply. I sent them a mail back in december. I'm quite disappointed at their service level, I don't want to use a product where theres no support to get.
I got the exact same experience with no reply. I sent them a mail back in december. I'm quite disappointed at their service level, I don't want to use a product where theres no support to get.
Re: No customer support
The Support will tell you only the same as i do now (if they will answer). They cant fix it you need to return it and get a new one.