Hello,
You can not purchase new M30x1.5 adaptors by the Netatmo website. Only these adaptors are available onto the website from Netatmo:
Where can I get new M30x1.5 adaptors for the radiator valves from Netatmo or where can I get alternatives to the original ones (dimenson for internal thread of radiator valves is unknown and not mentioned onto the Website or manual)?
Kind regards
Sascha
Where to get new M30x1.5 adaptors?
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- Posts: 3089
- Joined: 02 Jan 2014, 11:20
Re: Where to get new M30x1.5 adaptors?
Hi,
We can help you find a solution if you contact us at support (https://www.netatmo.com/helpcenter/).
Have a nice day!
We can help you find a solution if you contact us at support (https://www.netatmo.com/helpcenter/).
Have a nice day!
Brieuc - Netatmo Team
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- Posts: 5
- Joined: 11 Jan 2018, 11:11
Re: Where to get new M30x1.5 adaptors?
Dear Brieuc,
I wrote you via the helpcenter and I got an automatic confirmation of receipt via email on last Friday 12.01.2018.
The email subject of your automatic email confirmation of receipt was as follows:
"Re: [energy] - [Installation and prerequisites] - [de-DE] Helpcenter - [PZU-ZCVQQ-498]"
At the moment I deinstalled all my smart radiator valves due to the worn out threads of my 3 M30x1.5 - adapters. Can you please help me to get new adapters? I really want to promtly reinstall my 3 smart radiator valves to get back the maximal comfort gain for heating my home.
Best regards
Sascha
I wrote you via the helpcenter and I got an automatic confirmation of receipt via email on last Friday 12.01.2018.
The email subject of your automatic email confirmation of receipt was as follows:
"Re: [energy] - [Installation and prerequisites] - [de-DE] Helpcenter - [PZU-ZCVQQ-498]"
At the moment I deinstalled all my smart radiator valves due to the worn out threads of my 3 M30x1.5 - adapters. Can you please help me to get new adapters? I really want to promtly reinstall my 3 smart radiator valves to get back the maximal comfort gain for heating my home.
Best regards
Sascha
Re: Where to get new M30x1.5 adaptors?
Good luck! I never got any response from Netatmo support...
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- Posts: 5
- Joined: 11 Jan 2018, 11:11
Re: Where to get new M30x1.5 adaptors?
I have other experiences. I still got an answer from Brieuc, so at the moment I am very happy with the support from the Netatmo-team.
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- Posts: 3089
- Joined: 02 Jan 2014, 11:20
Re: Where to get new M30x1.5 adaptors?
Hi,myj75 wrote:Good luck! I never got any response from Netatmo support...
Please check your spambox. We answered all of your requests.
Brieuc - Netatmo Team
Re: Where to get new M30x1.5 adaptors?
Hello Brieuc,
I have to apologize, I found your response in spam folder - I am not checking it frequently anymore as Office 365 spam filter was quite reliable last few months. I am very sorry to be quick when judging you, accept my apologies...
MJ
I have to apologize, I found your response in spam folder - I am not checking it frequently anymore as Office 365 spam filter was quite reliable last few months. I am very sorry to be quick when judging you, accept my apologies...
MJ