Netatmo callback unreliable

The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Netatmo callback unreliable

Post by kiboost »

Hi,

I have a callback set and working for more than a year. Not banned, all fine, but comparing with the timeline in the app, the callback never get notified of around 5% of events.

I log every single callback call in a log, so I know for sure if it get fired or not, and for example, on human detection by a Presence camera, it's not 5% but around 35% of events that not get to the callback, which is more than totally unreliable.

Is it something known by Netatmo, is it temporary due to server problems or such ?
php-simpleNetatmoAPI Simple to use php API based on official API.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

I have triple cheked my script with netatmo connect and:

_ my callback receive and log 100% of connect callback calls
_ connect callback calls miss some events that are in camera app timeline. I talk about events, not subevents of course.

So Netatmo, do you have an answer about this ? Why all events on timeline aren't triggered to webhook ?
php-simpleNetatmoAPI Simple to use php API based on official API.
jofre_netatmo
Posts: 828
Joined: 18 Jun 2014, 15:09

Re: Netatmo callback unreliable

Post by jofre_netatmo »

Hi kiboost,
Netatmo sends a webhook for all the events that might be notified to the user.
Some events in the timeline, such as camera boot, Dropbox uploads or camera updates are never notified to the user and netatmo does not send a webhook for these events either.
Hope this helps,
Jofre - Netatmo Team
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

Sorry but yes I know that and don't talk about that.

I talk about events like 'John as been seen' or 'Human detected by Camera x'.
Such event are sent to webhook, some not.

So, no, Netatmo does not send a webhook for all events that might be notified to the user. Proven both by your log on Netatmo Connect, and the webhook received log.
php-simpleNetatmoAPI Simple to use php API based on official API.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

Ok, is it more clear now ?

9h19 someone seen
timeline.jpg
timeline.jpg (15.65 KiB) Viewed 2780 times
webhook never sent
connectLog.jpg
Such missed webhook happens regularly, so we can't rely on this. It isn't a lot of events which are miss, I would say around 10%.
This is also confirmed by my webhook log, which log 100% of sent webhooks messages.

Can you do something to get more around 100% so we can use webhook for home automation and such ?
php-simpleNetatmoAPI Simple to use php API based on official API.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

Still some missed event on webhook... :?
php-simpleNetatmoAPI Simple to use php API based on official API.
jofre_netatmo
Posts: 828
Joined: 18 Jun 2014, 15:09

Re: Netatmo callback unreliable

Post by jofre_netatmo »

Hello kiboost,
Our team is looking into it.
I'll come back to you later.
Thanks,
Jofre - Netatmo Team
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

Happened again yesterday and this morning, Thanks for the feedback.
php-simpleNetatmoAPI Simple to use php API based on official API.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

Any news on this side ? Still some missed events there ...
php-simpleNetatmoAPI Simple to use php API based on official API.
kiboost
Posts: 676
Joined: 21 Jun 2013, 09:27

Re: Netatmo callback unreliable

Post by kiboost »

:?
php-simpleNetatmoAPI Simple to use php API based on official API.
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