Presence disconnects and reconnects continuously

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badboyandy
Posts: 21
Joined: 03 Feb 2018, 12:44

Re: Presence disconnects and reconnects continuously

Post by badboyandy » 05 Mar 2018, 11:58

same problem keeps disconnecting and not able to play back video correct I think its the Netatmo servers thats at fault

andygodber
Posts: 1
Joined: 05 Mar 2018, 13:22

Re: Presence disconnects and reconnects continuously

Post by andygodber » 05 Mar 2018, 13:25

same here - also happening on my Welcome.
With 5 cameras.......

started in last 3 days.

badboyandy
Posts: 21
Joined: 03 Feb 2018, 12:44

Re: Presence disconnects and reconnects continuously

Post by badboyandy » 05 Mar 2018, 17:10

I'm sure its the servers that are at fault

mjkenrick
Posts: 15
Joined: 21 Feb 2018, 18:04

Re: Presence disconnects and reconnects continuously

Post by mjkenrick » 06 Mar 2018, 10:18

Daughter's camera has now been off line for over 24 hours. Not good news. And that despite switching it off this morning for a couple of minutes to see if could be "unblocked". :cry:

mjkenrick
Posts: 15
Joined: 21 Feb 2018, 18:04

Re: Presence disconnects and reconnects continuously

Post by mjkenrick » 07 Mar 2018, 10:26

Camera now been off 48 hours. Not at all good!!

mjkenrick
Posts: 15
Joined: 21 Feb 2018, 18:04

Re: Presence disconnects and reconnects continuously

Post by mjkenrick » 08 Mar 2018, 16:47

Daughter's camera still showing disconnected - since Monday!! Mine is now becoming dysfunctional - been on and off like a yoyo today. There being no obvious reason, it would be good if a Netatmo person could sort this out as there seem to be too many people with the same problem

mjkenrick
Posts: 15
Joined: 21 Feb 2018, 18:04

Re: Presence disconnects and reconnects continuously

Post by mjkenrick » 09 Mar 2018, 17:44

Interesting - the French posts about disconnecting cameras started exactly 12 months ago, and a resolution was promised then "toute suite"! So it would seem that it has taken 12 months to get nowhere with solving this problem. Not impressive after paying quite a lot for security, that then isn't! :D :cry:

Subzero
Posts: 252
Joined: 08 Oct 2016, 14:03

Re: Presence disconnects and reconnects continuously

Post by Subzero » 09 Mar 2018, 22:59

I know it must be frustrating having your camera drop out, but out of everyone having this issue, how many of you are using your ISP supplied router? Dare I say the ones supplied are mass produced and of a poor quality as most of the time they're given out for free. I do very rarely get drop outs for literally a few seconds in a day tops, just saying it could be a cheap/ none configured (running auto channel, etc) router. Admittedly most wouldn't be willing/ have the knowledge to force the ISP router to modem mode and get a separate router, and yes spending £150 on a router might be excessive, but it sure as heck makes a massive difference to stability/ data throughput.

Hoodoo
Posts: 215
Joined: 05 Dec 2017, 20:47

Re: Presence disconnects and reconnects continuously

Post by Hoodoo » 09 Mar 2018, 23:29

Good point Subzero. I've been using an Apple Time Capsule for years, and haven't had a single disconnection that couldn't be attributed to a firmware upgrade, power spike or other obvious factor. For almost a year, I've had my Presence operating in northern Canada (summer +30C, winter -40C) with the supplied SD card. Ongoing product development does seem to correct some of the little glitches as they become known, but overall a positive experience.

Subzero
Posts: 252
Joined: 08 Oct 2016, 14:03

Re: Presence disconnects and reconnects continuously

Post by Subzero » 10 Mar 2018, 00:26

Hoodoo wrote:Good point Subzero. I've been using an Apple Time Capsule for years, and haven't had a single disconnection that couldn't be attributed to a firmware upgrade, power spike or other obvious factor. For almost a year, I've had my Presence operating in northern Canada (summer +30C, winter -40C) with the supplied SD card. Ongoing product development does seem to correct some of the little glitches as they become known, but overall a positive experience.
I work in a technical background, so I do feel for Netatmo as the issues aren't always necessarily their fault, I.E. it could be a setup/ signal issue. So I feel they need a little support in this post, a good router although expensive does make a difference. My only criticism is I wish they allowed 5ghz on the Presence too, as that would mean my rear camera (a fair distance away) would run 1080 constantly, instead of dropping to 720 on occasion.

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