Unfortunatley you can only wait for a reply from Netamo support. Sorry.KristoRisto wrote:I've tried it a lot times but nothing works
I dont know what to do
can't connect,help
Re: can't connect,help
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- Posts: 6
- Joined: 02 Jan 2018, 15:17
Re: can't connect,help
I sent the camera back for repair and after two weeks I received it back.
The camera worked only for a week, Today I reset my Welcome camera via the Android app today and re-installed it and it does not work anymore. when I turn it on it blinks green light and then is still red light only.
What I should do now? shipment to France is very expensive for me. Should I pay for shipping again?
Passed two months after reporting the problem, I'm disappointed with Netatmo support.
The camera worked only for a week, Today I reset my Welcome camera via the Android app today and re-installed it and it does not work anymore. when I turn it on it blinks green light and then is still red light only.
What I should do now? shipment to France is very expensive for me. Should I pay for shipping again?
Passed two months after reporting the problem, I'm disappointed with Netatmo support.
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- Posts: 242
- Joined: 15 Mar 2019, 10:33
Re: can't connect,help
Dear Netatmo Customer,
You reported a bug and made feedbacks, we are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!
https://forms.office.com/Pages/Response ... VJVkNRSy4u
The Netatmo Team
You reported a bug and made feedbacks, we are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!
https://forms.office.com/Pages/Response ... VJVkNRSy4u
The Netatmo Team