Hi All
I've purchased my first presence device. Everything seems OK except for the Microphone sound. It's a really loud white noise type of sound like the wind is blowing expressively but there isn't any wind. It also doesn't pickup anything when I shout at it. It doesn't record anything else. I tried to attach a video but it wouldn't allow .mov.
The app says the Firmware version is 135.
So my question is, is this normal or should I return the device for a replacement.
Thanks
Ryan
Presence: Horrible Sound from Microphone - Is this normal?
Re: Presence: Horrible Sound from Microphone - Is this norma
Well as much as I like the camera the customer service/support from
netatmo is non existent. I'll be returning.
netatmo is non existent. I'll be returning.
-
- Posts: 828
- Joined: 18 Jun 2014, 15:09
Re: Presence: Horrible Sound from Microphone - Is this norma
Hi Ryan,
Please contat our Support Team from the Netatmo Help Center: https://www.netatmo.com/en-US/helpcenter/security/2
Thank you,
Please contat our Support Team from the Netatmo Help Center: https://www.netatmo.com/en-US/helpcenter/security/2
Thank you,
Jofre - Netatmo Team
Re: Presence: Horrible Sound from Microphone - Is this norma
Interesting, I have two presence cameras and both make this wind type white noise. I can still hear other noises over it. Just thought it was normal.
Re: Presence: Horrible Sound from Microphone - Is this norma
i had a Presence that also sounded like whitenoise. No other sound from the mic.
I got it replaced.
I got it replaced.
-
- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: Presence: Horrible Sound from Microphone - Is this norma
I have 3 presence and only one is very loud and noisy; i’ll contact the support
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)