Firmware update not coming

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fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Re: Firmware update not coming

Post by fabiochi » 08 Oct 2018, 09:48

forpao wrote:
GEORGzer wrote:Take the USB cable that came in the box, plug it to the Relaise, run the "Netatmo Thermostat Wizard" app (like you did on the first setup) and do the update yourself. It only takes a couple of minutes to update the Relaise, Thermostat or Valves will update automatically within the next 12h after that.

https://fw.netatmo.net/NetatmoThermosta ... indows.exe


In the past there was a link on the website to get the Installation Wizard software for the Thermostat as well the Weather Station for windows and Mac. Not sure why it got removed.
it didn't work for me ... tried with 2 different thermostats and it stops when plugging the usb cable nothing happens on both :(
While it worked in the past and I was able to update realay fw with the wizard, now it seems not working anymore even if fw it is not the latest.

@Brieuc_Netatmo would you please update my relays:
- serial no:g0737e8 fw:176
- serial no:g0dcb68 fw:174
- serial no:g07424a fw:176
- serial no:g1e70a2 fw:174

or please share how we can force update

Many thanks

fabio

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: Firmware update not coming

Post by Brieuc_Netatmo » 08 Oct 2018, 13:47

Hi all,
The update process is automatic, no need to ask us to force the update, we won't do it unless if required to fix a specific issue.
Please note that all Relays paired to Valves are now updated to v189.
The Relays paired to a single Thermostat are still in v174-176, as there is nothing at all new for the Thermostat in the latest firmwares.
I will update the changelog to mention this, thank you!
Brieuc - Netatmo Team

fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Re: Firmware update not coming

Post by fabiochi » 08 Oct 2018, 14:09

Thanks Brieuc
it was not clear befor at least to me.
Anyway still not understanding why some relays stays with 174 while others with 176
Thanks

fabio

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: Firmware update not coming

Post by Brieuc_Netatmo » 08 Oct 2018, 14:32

fabiochi wrote:Thanks Brieuc
it was not clear befor at least to me.
Anyway still not understanding why some relays stays with 174 while others with 176
Thanks

fabio
You're welcome :)
The difference between 174 and 176 is specific to the way we handle firmwares internally, the features are the same for both firmwares.
Brieuc - Netatmo Team

fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Re: Firmware update not coming

Post by fabiochi » 08 Oct 2018, 14:33

Understood thanks

fabio

basil
Posts: 50
Joined: 05 Apr 2018, 19:21

Re: Firmware update not coming

Post by basil » 17 Oct 2018, 21:44

Well, none of my equipment upgraded automatically, so finally, I also triggered it via the network menu option.
Since one improvement in Relay V189 is to the update process hopefully I won't need to do this again :)

ShkolaIgor
Posts: 6
Joined: 19 Jun 2016, 22:03

Re: Firmware update not coming

Post by ShkolaIgor » 19 Dec 2018, 11:05

Can you update my device please?

Relay g0420fa
Thermostat j042422

Thank you!

fifosk
Posts: 1
Joined: 21 Jan 2019, 06:19

Re: Firmware update not coming

Post by fifosk » 21 Jan 2019, 12:52

Greetings from Slovakia,

update 22/01/2019 all components firmware updated , comfort priority still not available

Please support in updating thermostat and one valve , i am trying to use the comfort priority mode , but one of the 4 valves is stuck on old firmware which prevents this feature, tried already uninstal , recalibration , relay and thermostat reset.
Strangely all other valves updated fine within some hours after installation, the first one is somehow stuck on v48 since 3 days, radio signal 3of5, my setup is relatively trivial, below

Thx for a great product

Relay: g304dfc v197
Living Room:
Thermostat j0d07b4 v41 - old firmware

East Valve o041447 v73
South Valve o045f81 v73

Workroom:
Valve o043304 v48 - old firmware

Bedroom:
Valve o04895a v73

Dr.Fix
Posts: 27
Joined: 16 Dec 2015, 14:36

Re: Firmware update not coming

Post by Dr.Fix » 11 Sep 2019, 22:38

@Brieuc_Netatmo could you please force update my devices?

Thermostat j0ab4e0 (still on v65)
Valve o04aa38 (still on v48)

Thank you!

JesCR
Posts: 33
Joined: 10 Sep 2016, 12:39

Re: Firmware update not coming

Post by JesCR » 28 Oct 2019, 09:40

Didn't see this thread before.


I have a lot of problems with my relay, a lot of "can't connect with the relay" problems.
I check my smart thermostat and the relay is in firmware 174, and the thermostat in firmware 65.

Could you please, @Brieuc_Netatmo or other admin, push a firmware update?
i see that now there are v203 (Relay) / v71 (Thermostat) versions...

Thanks!

Thermostat: j1c01b8 v65
Relay: g1b9372 v174

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