Relay periodic disconnect from WiFi

Tips, tricks and frequently asked questions
fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Relay periodic disconnect from WiFi

Post by fabiochi » 22 Oct 2018, 12:29

Time by time 1 of the 7 my relays disconnects from the network and not be reachable
Following the message I got from the portal
"Your Netatmo Relay xxxxx is not reachable. Have you changed the Wi-Fi router/password or turned off the Netatmo Relay?"

WiFi is perfecly functioning with the same SSID and password. Relay is close to the routed and signal is strong. Relay is showed as disconnected also from the router admin
Trying to reconfigure wifi using mobile app solves but after few days it still stopping connecting.

Ralay fw 192

Any suggestion?
Thanks

fabio

fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Re: Relay periodic disconnect from WiFi

Post by fabiochi » 09 Nov 2018, 12:49

Relay continues to disconnect from WiFi router.
Not clear the behaviour but time to time it disconnects and after some time (hours or days) it reconnects
Other relays are connected to the same router with no issue
@Brieuc; is there any log where can have a check? I don't what can do please provide any guidance

Thanks

fabio

Pmkdk
Posts: 1
Joined: 04 Nov 2018, 00:53

Re: Relay periodic disconnect from WiFi

Post by Pmkdk » 15 Nov 2018, 21:14

I am having the same problem here in Denmark. Maybe it’s the server ?

Poncherelo
Posts: 38
Joined: 30 Oct 2017, 17:56

Re: Relay periodic disconnect from WiFi

Post by Poncherelo » 15 Nov 2018, 21:26

Good evening,

Tonight I have the same problem.
Energie:
  • Relais: g0c480a V203
  • Thermostat : j0c4052 V71
  • 6 Vanne : o0039c2 , o009e55 , o00a2cf , o018dec , o040bfb , o0413a7 V78
Sécurité
  • Detecteur de fumé : V108

myj75
Posts: 9
Joined: 05 Jul 2017, 09:10

Re: Relay periodic disconnect from WiFi

Post by myj75 » 15 Nov 2018, 21:35

Disadvantage of cloud solutions. Netatmo has some issues and my 3 houses are unreachable. Time to find solution not based on external services...

ctm
Posts: 6
Joined: 29 Mar 2018, 08:26

Re: Relay periodic disconnect from WiFi

Post by ctm » 15 Nov 2018, 21:50

Me too can’t reach my thermostat although weather station fine.

ctm
Posts: 6
Joined: 29 Mar 2018, 08:26

Re: Relay periodic disconnect from WiFi

Post by ctm » 15 Nov 2018, 22:07

Suddenly it works-thank you!

ctm
Posts: 6
Joined: 29 Mar 2018, 08:26

Re: Relay periodic disconnect from WiFi

Post by ctm » 15 Nov 2018, 22:38

Now it’s broken again, clearly a server issue!

Poncherelo
Posts: 38
Joined: 30 Oct 2017, 17:56

Re: Relay periodic disconnect from WiFi

Post by Poncherelo » 15 Nov 2018, 22:39

Me too, everything's back to normal.
Energie:
  • Relais: g0c480a V203
  • Thermostat : j0c4052 V71
  • 6 Vanne : o0039c2 , o009e55 , o00a2cf , o018dec , o040bfb , o0413a7 V78
Sécurité
  • Detecteur de fumé : V108

vojta66
Posts: 284
Joined: 21 Jan 2016, 11:56
Contact:

Re: Relay periodic disconnect from WiFi

Post by vojta66 » 16 Nov 2018, 00:00

I had exactly the same problem yesterday evening. It works ok now. But annoying a lot. Frustrating as winter coming here in Czech Republic
1Welcome(v415), 9 tags (v57), 1Smart Smoke (v108),1Smart Siren (v107)
1 Weather Station(v160), Outdoor module (48),Rain Gauge(v11) Wind Gauge(v23),3 Indoor Modules (v46)
1Thermostat(v71+relay 2nd generation (v203) + 5Valves (v79)
2Presence cameras(v155)

Post Reply

Return to “General questions”