Netatmo Server Problem

Tips, tricks and frequently asked questions
Owenlars
Posts: 56
Joined: 16 Jan 2017, 15:49

Netatmo Server Problem

Post by Owenlars » 22 Nov 2018, 19:41

Presence, Welcome and the weather station components all appear to be down at the moment (18:40 UTC 22 November) and the web site is not accepting user ID and password. Anyone else having similar problems?

ChrisBer
Posts: 4
Joined: 06 Aug 2017, 11:17

Re: Netatmo Server Problem

Post by ChrisBer » 22 Nov 2018, 19:55

Yes same here :-(

Hoodoo
Posts: 169
Joined: 05 Dec 2017, 20:47

Re: Netatmo Server Problem

Post by Hoodoo » 22 Nov 2018, 20:10

Here as well, and I notice what appears to be a url re-direct when attempting to log-in via the web portal.... Says "sending request to Facebook.com" while attempting to connect.

Owenlars
Posts: 56
Joined: 16 Jan 2017, 15:49

Re: Netatmo Server Problem

Post by Owenlars » 22 Nov 2018, 20:19

Perhaps Netatmo could put a short note on the forum.

ChrisBer
Posts: 4
Joined: 06 Aug 2017, 11:17

Re: Netatmo Server Problem

Post by ChrisBer » 22 Nov 2018, 20:51

Seems to be fixed now.... not really :(

Owenlars
Posts: 56
Joined: 16 Jan 2017, 15:49

Re: Netatmo Server Problem

Post by Owenlars » 22 Nov 2018, 21:28

Think it’s all back now

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Netatmo Server Problem

Post by Guillaume_B_Netatmo » 23 Nov 2018, 10:46

Hello,

Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience and thank you for your understanding.
Guillaume
Technician specialist

basil
Posts: 50
Joined: 05 Apr 2018, 19:21

Re: Netatmo Server Problem

Post by basil » 23 Nov 2018, 11:10

This is interesting and I do understand that things go wrong however, although only a 3 hour outage it was a situation that defeated my main purpose for being a Netatmo customer.
I had set my heating to 'away' and so on one of the coldest nights so fat this year, the server failed as I was heading home, therfore I could not pre-heat the house. Once home I could manually set temperatures on the valves, although it was faster to light my solid fuel fires. Of course my camera and weather station were also 'down' but not so much of a problem, since (hopefully) the local recording would still work and I already knew it was cold ;)

OK, I know this is not life or death and is just a trivial inconvenience, however, it is fixable. This is exactly the reason that I and many others are asking for local access to Netatmo devices, as a back-up to the main server. Please could this be considered by Netatmo, it would be a huge plus point for the eco system and its not really correct that we should almost entirely loose the benefits of our investment due to an external problem.

vojta66
Posts: 295
Joined: 21 Jan 2016, 11:56
Contact:

Re: Netatmo Server Problem

Post by vojta66 » 23 Nov 2018, 14:15

+1
:idea:
1Welcome(v433), 9 tags (v57), 1Smart Smoke (v108),1Smart Siren (v107)
1 Weather Station(v162), Outdoor module (48),Rain Gauge(v11) Wind Gauge(v24),3 Indoor Modules (v46)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v163)

freewing
Posts: 189
Joined: 16 Nov 2013, 14:38
Contact:

Re: Netatmo Server Problem

Post by freewing » 27 Nov 2018, 10:06

+1, even because the problems keep going on since days.
It was not just a 3 hrs spot.
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