Valve temperature stuck

mooncusz
Posts: 13
Joined: 09 Mar 2018, 18:16

Re: Valve temperature stuck

Post by mooncusz » 28 Nov 2018, 17:27

This is example, how it works.

energy.png
- around 12:00, windows are opened to change air in the room, temperature decreased.
- then temperature is stucked
- at 17:00, boiler is on for a longer time, indoor temperature measured by valve is 19.8 celsius degrees

weather.png
- at 17:00 is actually 25.3 calsius degrees !!!!

now, it helps just to remove batteries, actual temperature measured by valve is corrected

PLEASE, FIX IT!!!
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weather.png
energy.png

Tiuri
Posts: 54
Joined: 29 May 2013, 06:28

Re: Valve temperature stuck

Post by Tiuri » 29 Nov 2018, 10:59

valerio wrote:All my valves randomly remain opened and let the room overheat and become a sauna. Support has stopped responding, I am demanding a full refund as the valves are non working and completely useless.

Has anyone been able to get a refund?
Same here. Support are useless and completely ignore valid proof (screenshots of valves heating when they were switched off).

I really wish I could get a refund!! I've taken to warning everyone about Netatmo, on every tech site

Roland_RS4
Posts: 25
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 29 Nov 2018, 11:12

If we mention Brieuc_Netatmo in the this forum/posts maybe they take a proper look into it again. How that works? Can that someone do?

Then if they find a solution its ok, or we really need to get together and try to "contrain" them to get a refund. Like this this valves for me are useless:
- Missing open window detection (for me since March 2018 when i bought them)
- temperature stuck after opening window
- showing empty batteries after short time after new full batteries put in
- due to this faults NO saving of energy; on the contrary overheated rooms with more expenses

This are major "defects" and not that what the box promises
Thermostat v72
Valves v81
Relais v210

mooncusz
Posts: 13
Joined: 09 Mar 2018, 18:16

Re: Valve temperature stuck

Post by mooncusz » 30 Nov 2018, 11:51

I spent lot of time with support engineer during last winter, trying to solve this problem. Support engineer = just forwarder to developers. No progress. Absolutely waste of time.

I like products like netatmo wather station with all peripherals , also thermostat is good product. But valves need improvements! I;m like a fool, every night, after changing air in the rooms before sleeping, I must remove batteries from valves to prevent sauna during night.

Brieuc -> is it normal? Whats your opinion?

Roland_RS4
Posts: 25
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 05 Feb 2019, 19:26

Is there any news on this?
My wife is killing me soon with this. We have over and over again the same problem. Nothing on this valves is smart so far.
I like the idea, i like the website and the App, but its not working! I spend like this much more on heating, then it actually should bring.
This open-windows-detection was already written on the box, when I bought it a year ago and STILL not handling it correctly.
When i remove batteries and put it back, then its correct, so this software cannot be fixed finally??

Today again, heating all day long at 100% till i removed batteries.
Anmerkung 2019-02-05 191910.jpg
Thermostat v72
Valves v81
Relais v210

Tommaso Florino
Posts: 60
Joined: 19 Jan 2018, 17:48

Re: Valve temperature stuck

Post by Tommaso Florino » 16 Jan 2020, 22:05

always the same problem returning perudically :?
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Roland_RS4
Posts: 25
Joined: 06 Jun 2017, 22:15

Re: Valve temperature stuck

Post by Roland_RS4 » 17 Jan 2020, 08:17

Since the last update to version v203 and later to v210 i have to say, that it was not a problem anymore. Sometimes it takes a while till it gets the temperature again, but its not heating all day at 100% as it used to. I think the Open-Window-Detection brought something.
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Thermostat v72
Valves v81
Relais v210

Jouidan
Posts: 1
Joined: 17 Jan 2020, 10:45

Re: Valve temperature stuck

Post by Jouidan » 17 Jan 2020, 10:58

I have exactly the same issue that is coming back and back. I have to remove the bateries from valve and than the temperatur is corrected - very annoying. Real temperature goes very high - there is like in sauna in the room. Sometimes it happens once a week, sometimes it takes 2-3 weeks, but it is repeating. Actual picture from today morning attached. Usually it takes 30-40 minutes to heat the room to 21,5 degrees - small bedroom. Today the valve measured temperature is not really changing even if the heating is runing. Normal behaviour is on the second picture - living room example. We have central heating system so there is always hot water available. Any solution for this problem ?
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kthemall
Posts: 68
Joined: 31 Oct 2016, 12:59

Re: Valve temperature stuck

Post by kthemall » 24 Jan 2020, 11:24

hi had the same problem yesterday. kids-room was ultra-hot, although it was set to 19 degrees Celsius. today i read the open window feature may help, i activated it today. will let you know if that helps.

thx tom

Tommaso Florino
Posts: 60
Joined: 19 Jan 2018, 17:48

Re: Valve temperature stuck

Post by Tommaso Florino » 24 Jan 2020, 13:12

I've the owd active and the problems exist

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