Once again my measurements are not up to date.
My station connects fine to my router, but the measurements are not updated on the servers. Does someone solved this problem?
@Netatmo: The reliability of you service is heading to the wrong direction. There are so many server problems, when do you think to solve them?
Kind regards,
whitesnuf
No data refresh
No data refresh
Last edited by whitesnuf on 03 Jan 2019, 11:01, edited 2 times in total.
Re: No data refresh
Again?
without updates for more than 40 minutes!
without updates for more than 40 minutes!
Re: No data refresh
Here too. Last update 1 hour ago.remember wrote:Again?
without updates for more than 40 minutes!
Re: No data refresh
I have the problem again today. Just restarted my router and designated a fixed ip to netatmo, but there is no update. I see regulary contacts to my router from the base-station.
Re: No data refresh
Same problem here - since a few day. Very frustrating
Re: No data refresh
Since the infamous Netatmo Thursday on Dec 22, 2018 all hell broke loose with Netatmo servers.
This is beyond incompetence.
Customers service and reliability are down the drain.
Get serious Netatmo and give your customers credible feedback, explanations and a timetable of when you will be back on track if that's in your plan ...
This is beyond incompetence.
Customers service and reliability are down the drain.
Get serious Netatmo and give your customers credible feedback, explanations and a timetable of when you will be back on track if that's in your plan ...
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- Posts: 161
- Joined: 15 Jun 2017, 13:54
Re: No data refresh
Hello,
We understand your position and we are sorry for the inconvenience.
Our servers are currently undergoing maintenance, in order to provide a better service. Sometimes, these operations can cause latencies in the applications: we are doing our best to minimise the service disruption.
We sincerely apologize for the trouble caused and we appreciate your patience.
Have a nice day
We understand your position and we are sorry for the inconvenience.
Our servers are currently undergoing maintenance, in order to provide a better service. Sometimes, these operations can cause latencies in the applications: we are doing our best to minimise the service disruption.
We sincerely apologize for the trouble caused and we appreciate your patience.
Have a nice day
Re: No data refresh
Hello,
I’m from germany and it seems that didn’t get any data for about 2 Hours now from my station, are there any problems known regarding the your servers ?
Greets
Klaus
I’m from germany and it seems that didn’t get any data for about 2 Hours now from my station, are there any problems known regarding the your servers ?
Greets
Klaus
Re: No data refresh
Same here from Spain. No data update since 2 hours ago
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- Posts: 161
- Joined: 15 Jun 2017, 13:54
Re: No data refresh
Hello,
Your application may not display correctly the data of your Weather Station, however it continues to measure.
We are doing everything we can to solve the situation.
Thank you for your understanding.
Your application may not display correctly the data of your Weather Station, however it continues to measure.
We are doing everything we can to solve the situation.
Thank you for your understanding.