Hi there,
I installed my Netatmo Presence a while ago and after some time, a week or two, I need to readjust the camera angle. It is slowly tilting down, even though the screws have been tightened as far as possible. At the moment it is completely useless, as it only observes the ground below it... Is there anything I can do about it?
René
Presence slowly tilting down
Presence slowly tilting down
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Re: Presence slowly tilting down
You sure no one is pushing it down off camera, i. e. getting on your flat roof, and using a broom to knock it down, so they can come back later? Sorry to make you paranoid, but normally once tight, the camera doesn't move?
Re: Presence slowly tilting down
You might try wedging a small shim(s) in between the mount and the camera body to create enough tension to keep it from moving.
Re: Presence slowly tilting down
@Subzero: Yes, I'm sure about that. It is slowly moving down, as can also be seen in the camera footage. There's no abrupt angle change in between.
@Una Real: Thanks for the hint, I'll try this later on.
@Una Real: Thanks for the hint, I'll try this later on.
Re: Presence slowly tilting down
I had the exact same problem. In my case the camera slowly tilted down over a year so I never really saw the change until a lot of my garden was gone I then needed to tighten the camera with the screw. I was thinking it was me not have tighten the screw hard enough. But if this is a issue for more users the camera may be tilted down in a year again. So lets wait
Screws with notches that can be locked in the nut and brick would have been good to prevent movement of camera.
Screws with notches that can be locked in the nut and brick would have been good to prevent movement of camera.
Last edited by b3astie on 27 Jun 2019, 14:12, edited 1 time in total.
Re: Presence slowly tilting down
That’s funny..
After this thread was opened , one of my presence cameras did the same (slowly tilting down)
So this must be a software problem
After this thread was opened , one of my presence cameras did the same (slowly tilting down)
So this must be a software problem
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- Posts: 141
- Joined: 08 Nov 2017, 11:45
Re: Presence slowly tilting down
Hello everybody,
If your Outdoor Cameras are tilting down, please head there and click on "send us a message":
* https://helpcenter.netatmo.com/en-us/sm ... oor-camera
We will make sure to provide you with a solution!
Thank you all for your comprehension and have a nice weekend!
If your Outdoor Cameras are tilting down, please head there and click on "send us a message":
* https://helpcenter.netatmo.com/en-us/sm ... oor-camera
We will make sure to provide you with a solution!
Thank you all for your comprehension and have a nice weekend!
Guillaume
Technician specialist
Technician specialist
Re: Presence slowly tilting down
Me too. Just yesterday I tightened it much more and today it has sagged enough that I can no longer see the house across the street. 5 to 10 degrees is my guess.
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Glenn Nelson in Santa Cruz
Glenn Nelson in Santa Cruz
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- Posts: 2
- Joined: 04 Jun 2019, 15:19
Re: Presence slowly tilting down
Same issue here. I've got two but only have the problem with the latest one I bought.
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- Posts: 141
- Joined: 08 Nov 2017, 11:45
Re: Presence slowly tilting down
Hello all,
For those who experience the same situation, please contact us via our assistance so we can help you!
Please be assured that we already made adjustments for the new products we manufacture.
We sincerely thank you for your comprehension,
For those who experience the same situation, please contact us via our assistance so we can help you!
Please be assured that we already made adjustments for the new products we manufacture.
We sincerely thank you for your comprehension,
Guillaume
Technician specialist
Technician specialist