can't connect,help

Tips, tricks and frequently asked questions
ubik
Posts: 138
Joined: 20 Sep 2016, 10:45

Re: can't connect,help

Post by ubik » 11 Jan 2018, 10:01

KristoRisto wrote:I've tried it a lot times but nothing works

I dont know what to do :(
Unfortunatley you can only wait for a reply from Netamo support. Sorry.

KristoRisto
Posts: 6
Joined: 02 Jan 2018, 15:17

Re: can't connect,help

Post by KristoRisto » 12 Mar 2018, 22:16

I sent the camera back for repair and after two weeks I received it back.

The camera worked only for a week, Today I reset my Welcome camera via the Android app today and re-installed it and it does not work anymore. when I turn it on it blinks green light and then is still red light only.


What I should do now? shipment to France is very expensive for me. Should I pay for shipping again?

Passed two months after reporting the problem, I'm disappointed with Netatmo support.

benjamin_netatmo
Posts: 243
Joined: 15 Mar 2019, 10:33

Re: can't connect,help

Post by benjamin_netatmo » 27 Mar 2019, 13:53

Dear Netatmo Customer,

You reported a bug and made feedbacks, we are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!

https://forms.office.com/Pages/Response ... VJVkNRSy4u

The Netatmo Team

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