Here we go again !!! No server response ...

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Teddles
Posts: 13
Joined: 07 May 2019, 01:46

Re: Here we go again !!! No server response ...

Post by Teddles » 07 May 2019, 11:33

cesco wrote:
07 May 2019, 11:20

It's correct to inform the user ASAP when there's a problem server side
To not have done that is totally unprofessional

Chiara_Netatmo
Posts: 116
Joined: 15 Jun 2017, 13:54

Re: Here we go again !!! No server response ...

Post by Chiara_Netatmo » 07 May 2019, 11:44

Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.

cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco » 07 May 2019, 11:45

Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page

Geroldswil
Posts: 7
Joined: 07 May 2019, 06:11

Re: Here we go again !!! No server response ...

Post by Geroldswil » 07 May 2019, 11:47

cesco wrote:
07 May 2019, 11:45
Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...

cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco » 07 May 2019, 11:48

Geroldswil wrote:
07 May 2019, 11:47
cesco wrote:
07 May 2019, 11:45
Chiara_Netatmo wrote:
07 May 2019, 11:44
Hello,

We are doing our best to bring the situation back to normal.
At any time, you can check the server status on our helpcenter http://helpcenter.netatmo.com via the system status button.
Thank you for your patience, have a nice day.
Thank you Chiara, I didn't know about that STATUS page
Nine hours after the failure, everything was green on this page, it just turned red about two hours ago...
Ops...

Teddles
Posts: 13
Joined: 07 May 2019, 01:46

Re: Here we go again !!! No server response ...

Post by Teddles » 07 May 2019, 11:50

cesco wrote:
07 May 2019, 11:45

Thank you Chiara, I didn't know about that STATUS page
Just been added I think

Illigh
Posts: 5
Joined: 14 Jul 2016, 21:15
Location: Agadir - Morocco

Re: Here we go again !!! No server response ...

Post by Illigh » 07 May 2019, 12:06

According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..

cesco
Posts: 35
Joined: 04 Dec 2018, 14:00

Re: Here we go again !!! No server response ...

Post by cesco » 07 May 2019, 12:17

Illigh wrote:
07 May 2019, 12:06
According the Netatmo login page in my webbrowser, I don't have a weather station anymore, inviting me to install a new one..
Same here now. Sometime it just shows me old data (not updated at the current time) and other times it doesn't see any station connected. I think we must be patient for some more time

wvy
Posts: 17
Joined: 01 Mar 2013, 07:59

Re: Here we go again !!! No server response ...

Post by wvy » 07 May 2019, 12:23

Same problem in Belgium - now 12:20 PM and 12u after the failure !!!

Geroldswil
Posts: 7
Joined: 07 May 2019, 06:11

Re: Here we go again !!! No server response ...

Post by Geroldswil » 07 May 2019, 12:43

Operation seems to be restored here...

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