Same problem here, I have valves since just 1 week, all on firmware 79.
This morning I woke up and found one valve turned off with an empy battery sign on it.. it was completey full yesterday night.
Removed and put back inside the exact same batteries, now they show 100%.
What the hell?
What if I'm away from home for a week?
This system is completely unreliable.
I wrote to support on facebook, let's wait for an answer.
Valves reports bad battery while its totally full
Re: Valves reports bad battery while its totally full
It would be great if the default behavior of a "dead" battery could be altered.
Right now the default is for the valve to fully open so the radiator is fully on. I have 6 radiators around the apartment, so even if one or two fails it'll never get cold enough to be freezing indoors.
It is however a problem when the valve desides to open fully, 'cos if I'm not home to jiggle the batteries then the heating will be fully on, which is bad if I'm gone on holiday for multiple weeks and expect the system to be in Eco mode....
So, could you (Netatmo) add a setting to change the default "dead" battery opperation? Maybe so there's an option for "Fully closed", "50% open" and "Fully open"?
Then I can use the "Fully closed" in my set up, and users who're living in a colder area with risks of freezing indoors can use "Fully open" (and then the "50% open" as a middle ground).
Right now the default is for the valve to fully open so the radiator is fully on. I have 6 radiators around the apartment, so even if one or two fails it'll never get cold enough to be freezing indoors.
It is however a problem when the valve desides to open fully, 'cos if I'm not home to jiggle the batteries then the heating will be fully on, which is bad if I'm gone on holiday for multiple weeks and expect the system to be in Eco mode....
So, could you (Netatmo) add a setting to change the default "dead" battery opperation? Maybe so there's an option for "Fully closed", "50% open" and "Fully open"?
Then I can use the "Fully closed" in my set up, and users who're living in a colder area with risks of freezing indoors can use "Fully open" (and then the "50% open" as a middle ground).
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- Posts: 3
- Joined: 11 Jan 2020, 15:41
Re: Valves reports bad battery while its totally full
I have the same problem for 10 days. I have posted 2 tickets to netatmo support for more than a week (2616661 and 2617939) but have gotten absolutely no reply.
Is there a solution for this? I have tried several sets of batteries including working batteries from another valve. In the meantime, the radiator is always on.
Is there a solution for this? I have tried several sets of batteries including working batteries from another valve. In the meantime, the radiator is always on.
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- Posts: 29
- Joined: 06 Jun 2017, 22:15
Re: Valves reports bad battery while its totally full
Hi,
I made also a ticket and got also an answer. Maybe few weeks it took though. I could order then for free such stickers to stick on the lid of the valves. For now its working good. No more errors. I think this stickers are increasing the contact to the batteries.
Lets see how it works!
Greetings
Roland
I made also a ticket and got also an answer. Maybe few weeks it took though. I could order then for free such stickers to stick on the lid of the valves. For now its working good. No more errors. I think this stickers are increasing the contact to the batteries.
Lets see how it works!
Greetings
Roland
Thermostat v75
Valves v85
Relais v222
Valves v85
Relais v222
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- Posts: 3
- Joined: 11 Jan 2020, 15:41
Re: Valves reports bad battery while its totally full
I got the stickers through mail. But they did absolutely nothing. I still have the same problem with the same valve, tried again with a few sets of new batteries including a pair from another radiator valve that's working.
This looks like a faulty valve.
How should I proceed?
This looks like a faulty valve.
How should I proceed?
Re: Valves reports bad battery while its totally full
You should contact Netatmo support directly.
https://helpcenter.netatmo.com/en-us/sm ... -valve/top
https://helpcenter.netatmo.com/en-us/sm ... -valve/top
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Valves reports bad battery while its totally full
Update: while valves seem to act better in this regard with the contact stripes it does not completely fix the problem.
Since a few days my livingroom valve started to complain about poor batteries (to replace them this month), but
1. after replacing them it showed the removed ones are still about 80 percent full
2. today/one day after changing them to complete full (just bought alkaline) batteries it again already complains
(and there was nothing changed on this valve.. no special heating schedule, no unusual/often boost or manual interaction at all... on this valve)
Since a few days my livingroom valve started to complain about poor batteries (to replace them this month), but
1. after replacing them it showed the removed ones are still about 80 percent full
2. today/one day after changing them to complete full (just bought alkaline) batteries it again already complains
(and there was nothing changed on this valve.. no special heating schedule, no unusual/often boost or manual interaction at all... on this valve)
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- Posts: 3
- Joined: 11 Jan 2020, 15:41
Re: Valves reports bad battery while its totally full
I contacted support a number of times but they haven't responded. I contacted them again today.
So to sum it up, I have waited almost 1 month to get a reply and order the stickers, I got the stickers and they did absolutely nothing and now I have been waiting for another month to get a reply again. It's already past middle of winter.
Worst support I have ever seen. I feel bad I have recommended your products to friends.
So to sum it up, I have waited almost 1 month to get a reply and order the stickers, I got the stickers and they did absolutely nothing and now I have been waiting for another month to get a reply again. It's already past middle of winter.
Worst support I have ever seen. I feel bad I have recommended your products to friends.
Re: Valves reports bad battery while its totally full
Again the valves report nearly totally full (at least >80% according to all measurements) batteries as nearly empty. i would have to replace them every few days. thats really really bad
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- Posts: 29
- Joined: 06 Jun 2017, 22:15
Re: Valves reports bad battery while its totally full
For me these stickers helped. Not 100 % as from time to time they show too early weak battery. I now use rechargeable Panasonic eneloop and till now its good. Could different battery size also a reason for this?
Thermostat v75
Valves v85
Relais v222
Valves v85
Relais v222