Connection betwen the modules is bad

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fysiklararen
Posts: 2
Joined: 14 Feb 2017, 18:49

Connection betwen the modules is bad

Post by fysiklararen » 21 May 2020, 07:35

I have my indoormodule about 15m from my outdoormodule. Works like a charm until yesterday. The connection between them often breaks and the indoormodule cant connect to the outdoormodule. I have changed batterys bug my problems is not solved. Tips?

The raingauge is about 25m from the indoormodule and this have never had conectionissues

Ekristoffe
Posts: 63
Joined: 15 Apr 2020, 08:32

Re: Connection betwen the modules is bad

Post by Ekristoffe » 21 May 2020, 12:58

i will say water/moisture in the sensor which short out the antenna ?
could you use a flashlight in the battery compartment to see if there is any strange trace on the contcacts ?

Chiara_Netatmo
Posts: 152
Joined: 15 Jun 2017, 13:54

Re: Connection betwen the modules is bad

Post by Chiara_Netatmo » 28 May 2020, 13:35

Hello, a deeper investigation seems to be needed. Please submit a support request via our helpcenter:
https://helpcenter.netatmo.com/en-us

Thank you

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