Some video recordings will not play or download

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MattB
Posts: 9
Joined: 25 Oct 2020, 20:12

Some video recordings will not play or download

Post by MattB »

Has anyone else noticed that some of the recorded videos on the Smart Video Doorbell will not play, and cannot be downloaded, via the Netatmo Security app? It seems to only affect some of the recordings. Fortunately, most do not seem to be a problem, but there have been a couple of cases where the recording made during/after a doorbell press are not able to be played or downloaded.
Giannismile
Posts: 17
Joined: 12 Oct 2020, 21:06

Re: Some video recordings will not play or download

Post by Giannismile »

Yes, I have the same problem. Despite excellent WIFI connection.
PhilipMasse
Posts: 43
Joined: 30 Dec 2017, 15:56

Re: Some video recordings will not play or download

Post by PhilipMasse »

Same here. Has been mentioned today in the "V78-Thread"...
currychip
Posts: 21
Joined: 14 May 2016, 16:10

Re: Some video recordings will not play or download

Post by currychip »

Where is the v78 thread?
PhilipMasse
Posts: 43
Joined: 30 Dec 2017, 15:56

Re: Some video recordings will not play or download

Post by PhilipMasse »

Oh sorry, it's the Beta-Forum I'm afraid....
klaus53
Posts: 17
Joined: 22 Oct 2020, 19:57

Re: Some video recordings will not play or download

Post by klaus53 »

Same here. WiFI signal strength is excellent, connection not the problem.
currychip
Posts: 21
Joined: 14 May 2016, 16:10

Re: Some video recordings will not play or download

Post by currychip »

PhilipMasse wrote: 09 Nov 2020, 19:18 Oh sorry, it's the Beta-Forum I'm afraid....
There’s always one... :roll:
MattB
Posts: 9
Joined: 25 Oct 2020, 20:12

Re: Some video recordings will not play or download

Post by MattB »

This appears to still be a problem in the latest firmware version 80, even though the version log states that it resolves video download issues.
Giannismile
Posts: 17
Joined: 12 Oct 2020, 21:06

Re: Some video recordings will not play or download

Post by Giannismile »

Here with firmware 80 it is better now
sybren
Posts: 28
Joined: 06 Oct 2020, 16:39

Re: Some video recordings will not play or download

Post by sybren »

I have a lot of “-10” errors
- Netatmo Outdoor Camera
- Netatmo Weather Station v4 + Rain Sensor
- Netatmo Video Doorbell
- Netatmo Smoke Sensors (3x)
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