Connector that sits on radiator now stuck inside netatmo

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Ltsmashie
Posts: 1
Joined: 27 Sep 2022, 20:14

Connector that sits on radiator now stuck inside netatmo

Post by Ltsmashie »

This has now happened twice where the netatmo had been happily working on the radiator but was knocked off by a passer by (damn toddlers!)

Unfortunately the connector that is supposed to sit on the radiator valve came off stuck inside the device.

I have no idea how to get it out and I can't seem to twist it back onto the radiator.

Any advice?
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GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Connector that sits on radiator now stuck inside netatmo

Post by GEORGzer »

That thread on the adaptor ring looks damaged anyway.
You could try large pliers, spreading them against the insight or lock a screwdriver on one of the openings on the top and try to turn it.

Cutting it out would be another option.
The M28 rings are listed in the store.
https://shop.netatmo.com/en-eu/energy/a ... andard-m28

For any other types you‘ll have to contact support, but I‘m not sure if they accept toddlers as payment 🙈
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
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