Hi!
I´ve installed three Netatmo Presence without siren at my home, they are just out of the two year warranty.
One of them stopped working, even no floodlight after a circuit breaker reset (yes it has power) and no reaction at all.
I tried to contact Netatmo support more than one week ago, no reply.
Is there anything I can do? Otherwise I´ll try to get some kind of goodwill from Amazon where I bought them.
Thanks!
Presence dead
Re: Presence dead
If you got it from Amazon, go for it. They are very generous.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
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- Posts: 3
- Joined: 06 Feb 2021, 17:38
Re: Presence dead
Tried, they say they can´t help me after two years. Looks like planned obsolescence for me.
An really poor service from netatmo, still no response.
Definitly the last product I got from them and I´ll review where every I can.
But does anybody have an idea what to do?
An really poor service from netatmo, still no response.
Definitly the last product I got from them and I´ll review where every I can.
But does anybody have an idea what to do?
Re: Presence dead
Sorry to hear that, I would try Amazon again. Their „policy“ on this varies a lot depending on who you get to speak to on the other side.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Presence dead
My camera died on September 22. after five years…
Re: Presence dead
...my NOC01-EU - RIP 21.4. after almost 4 years. Seems that power supply died, however not exactly in the nice manner....it's smoked.