Screen thermostat black

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Ondrej22
Posts: 1
Joined: 12 Jun 2022, 20:43

Screen thermostat black

Post by Ondrej22 »

Good day
It is possible to buy the internal thermostat itself Image
a3_mike
Posts: 1
Joined: 17 Jan 2021, 23:31

Re: Screen thermostat black

Post by a3_mike »

The same thing happened to me as well. In my case the screen is almost completely black.
Is it possible to buy the thermostat and pair it to the existing relay?
prettore@gmail.com
Posts: 3
Joined: 14 Jul 2016, 20:40

Re: Screen thermostat black

Post by prettore@gmail.com »

Hi,

I have the same issue (see this thread https://forum.netatmo.com/viewtopic.php?t=20042)

The official reply is to contact Customer Service

Best
MarcV
Posts: 880
Joined: 22 Aug 2016, 09:01
Location: Schoten, Belgium

Re: Screen thermostat black

Post by MarcV »

Looks like an old thread already... The display of my thermostat is still fine but I have this issue on several of my valves, they gradually become totally unreadable... very annoying!
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...but I might be wrong...
barat
Posts: 27
Joined: 29 Sep 2021, 21:46

Re: Screen thermostat black

Post by barat »

I think the e-ink on those devices is not the best quality. My Thermostat have had this issue as well and I just did RMA.
Also - if you'll buy 2nd hand thermostat then you need to unmount your current Relay, connect it to PC, use Netatmo pairing app, remove old Thermostat and add the new one.
Garion
Posts: 2
Joined: 09 Jun 2022, 10:13

Re: Screen thermostat black

Post by Garion »

I had the same issue with my thermostat. Opened a ticket at netatmo support. Although it was out of warranty, netatmo repaired it free of charge. I only had to pay the postal delivery fee to France. They replaced the e-ink display and all is working fine after repair.
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