Outage?

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Geroldswil
Posts: 12
Joined: 07 May 2019, 06:11

Outage?

Post by Geroldswil »

Servers not available…
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Outage?

Post by GEORGzer »

Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
gmaniac
Posts: 18
Joined: 30 Sep 2021, 18:11

Re: Outage?

Post by gmaniac »

Hooray for the cloud.
lucasvda
Posts: 4
Joined: 02 Dec 2022, 16:07

Re: Outage?

Post by lucasvda »

Why don't we receive a message (mail) when there is an outage?
It's very annoying searching for a solution at home, wifi ok?, internet yes or no?, reinstalling and reconfiguring?, when the problem is somewhere at Netatmo.
Una Real
Posts: 315
Joined: 04 Dec 2012, 23:16

Re: Outage?

Post by Una Real »

lucasvda wrote: 06 Dec 2022, 09:15 Why don't we receive a message (mail) when there is an outage?
It's very annoying searching for a solution at home, wifi ok?, internet yes or no?, reinstalling and reconfiguring?, when the problem is somewhere at Netatmo.
Helps to check this page before trying at home solutions. They were fairly quick yesterday to have the outage posted. Not always the case, though. sometimes takes awhile.

https://helpcenter.netatmo.com/en-us

Have found that if the status page doesn't indicate a server problem, the quickest initial troubleshooting first step is to simply unplug the main station for about 30 seconds and then plug it back in. That works a lot of the time.
Geroldswil
Posts: 12
Joined: 07 May 2019, 06:11

Re: Outage?

Post by Geroldswil »

... and again!!!
Geroldswil
Posts: 12
Joined: 07 May 2019, 06:11

Re: Outage?

Post by Geroldswil »

The Help-Center is also down... (12 Dec 8:58)
Phil35
Posts: 132
Joined: 27 Dec 2014, 14:45

Re: Outage?

Post by Phil35 »

10:35 am french time (UTC+1) : yes still down, seriously??
Netatmo Weather Station + External module + Rain gauge + Internal smart cam + presence cam
Uknetatmo
Posts: 7
Joined: 05 Jan 2021, 21:43

Re: Outage?

Post by Uknetatmo »

yes, down for me too
this morning at 9am it did not show my indoor weather station (said it was offline) but it is now showing 2:33pm,

i mainly use the myatmo app and this is not able to connect at the moment
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