Issue with API application - deleted following a long period of inactivity - not really

The Netatmo API is a set of webservices allowing developers and third parties to access Netatmo device's data.
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JJDoW
Posts: 5
Joined: 18 Jan 2017, 07:21

Issue with API application - deleted following a long period of inactivity - not really

Post by JJDoW »

Hi there!

Twice a month I get an email saying that "your API application XXXXXXXXXX has been deleted following a long period of inactivity", and this happens every month over and over again for almost a year now (maybe more).

The app never seems to delete, and I have tried to delete it manually and it won't let me either.

What can we do to solve this?

I tried contacting in support page, but it looks like it doesn't work, I get a 500 error response trying to send a message there.

Thanks.
Leslie
Posts: 111
Joined: 12 Feb 2020, 11:07

Re: Issue with API application - deleted following a long period of inactivity - not really

Post by Leslie »

Hello,

There seems to be a bug in our deletion script. Can you send me at contact-api[at]netatmo.com :
- the email address of your end-user account
- the application_id of application(s) you want to delete
I'll then ask a developer to do a manual deletion

Have a good day,
Leslie - Community Manager
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