No alerts or sound any more

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Helvetica
Posts: 6
Joined: 10 Mar 2023, 18:17

No alerts or sound any more

Post by Helvetica »

Netatmo Outdoor Camera
For the past two days - so practically since the last Netatmo update (IOS 16.1.2 on IPhone and 16.1.1 on IPad) - I have received no alerts or sound alerts.
(Last night this resulted in me going outside at 4 a.m. (!) in the heavy rain and high wind with a torch, looking for our cat, which usually gives me a sound alert when it sees him coming home for the night. ) At 4:30 when I went to bed extremely worried, it turned out that he was already upstairs asleep....
The camera seems to be working OK but with a delay of about 3 minutes, but I got a "Camera Disconnected" message twice today.

I have checked the "Notification" settings on my IPhone and IPad, and went outside into the camera's range to test it, but I did not receive an alert or the alert sound.
Would someone please fix this problem. I do not want to have to check through our house every night to see whether our cat is home - that is the reason I bought the Netatmo camera in the first place.
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