Unable to add thermostat to homekit since last outage

Remarks, questions, tips and tricks regarding the Netatmo applications.
Post Reply
deejc
Posts: 21
Joined: 01 Dec 2015, 16:32

Unable to add thermostat to homekit since last outage

Post by deejc »

Since the recent outage of netatmo on 02/02/2024, where the error message in the app offered me to re-add the relay to my wifi (which i did many times before checking and finding an outage mentioned) i have not been able to add the relay back to homekit, i keep getting this error and it never completes the pairing
what can i do to get it back into home app ? i have a lot of stuff already in homekit including the weather station so a "reset" of homekit is not an option
another error i saw in the app is 'unknown error 2015'
and i can see the relay in Home app but its not able to add directly i understand
IMG_7613.PNG
IMG_7613.PNG (28.88 KiB) Viewed 72 times
IMG_7614.PNG
IMG_7614.PNG (156.88 KiB) Viewed 72 times
deejc
Posts: 21
Joined: 01 Dec 2015, 16:32

Re: Unable to add thermostat to homekit since last outage

Post by deejc »

i tried a full reset of my relay
https://helpcenter.netatmo.com/hc/en-us ... t-my-Relay
but still fails to add to Home, any ideas
Post Reply

Return to “Thermostat iOS/Android/Web Application”