Night vision doesn't work

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Hardybossi
Posts: 4
Joined: 18 Aug 2017, 08:26

Re: Night vision doesn't work

Post by Hardybossi » 14 Dec 2019, 12:06

Habe same Problems. Nightvision Switched to permanent deaktiv (by mobile Apps and With web-app). Sometimes within minutes or over the day Welcome switch back to Auto-Mode.
Welcome on Firmware 435 since 2 or 3 Days. Problem started before 435 after a Firmware update I think to 433?!
A question from my side to Helpdesk was: Where is setting saved for Nightvision-Setting. Answer was sd-card.
I have no problems with sd-card known.
So I See it looks like a general firmware-problem I wait.
Hope this additional info supports resolving the Problem for all.

Update 18.01.2020 - Welcome since a few days with firmware 436
Problem still present and not fixed
Update 31.01.2020 - Welcome since 2 days with firmware 437
Problem still present and Not fixed
Update 24.02.2020 - Problem fixed
After I rechecked Apple home Welcome I found the Problem. In Home Welcome Has setup Nightvision every time to Auto. I deactivate this Setting in Home. After deactivation Setting in Security Runs as expected (every time Nightvision off)
Last edited by Hardybossi on 25 Feb 2020, 07:40, edited 3 times in total.

jofre_netatmo
Posts: 812
Joined: 18 Jun 2014, 15:09

Re: Night vision doesn't work

Post by jofre_netatmo » 16 Dec 2019, 10:53

Thanks for the feedback. We will look into that.
Jofre - Netatmo Team

Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen » 04 Jan 2020, 20:53

Any news about a firmware fix?

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 05 Jan 2020, 02:21

Apparently the latest firmware is being delayed for stability issues... not having the night vision working is really a problem. Is like not having the camera at all at night... really unsafe

TommasoSan
Posts: 83
Joined: 20 Nov 2017, 22:22

Re: Night vision doesn't work

Post by TommasoSan » 11 Jan 2020, 00:39

Hi, same problem here..i’ve the v436 automatically updated today but concern persist; it seem that this firmware doesn’t fix the problem

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 12 Jan 2020, 23:55

How did you get the latest firmware? Did you unplugged it ?

TommasoSan
Posts: 83
Joined: 20 Nov 2017, 22:22

Re: Night vision doesn't work

Post by TommasoSan » 13 Jan 2020, 10:38

iandrono wrote:
12 Jan 2020, 23:55
How did you get the latest firmware? Did you unplugged it ?
no, it has been updated automatically

p.s. i'm a beta tester

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 15 Jan 2020, 17:32

Now on firmware 426, still night vision not working... really frustrating

Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen » 17 Jan 2020, 09:34

Precisely the same problem I have. It must be firmware since a lot of people are having this exact same problem. Please fix it.......

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 20 Jan 2020, 23:57

I’m really close to get rid of my 2 Welcome cameras and replace them with Circle 2...

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