HomeKit Secure Video ?

Tips, tricks and frequently asked questions
Jeroeng
Posts: 7
Joined: 23 Jul 2020, 21:37

Re: HomeKit Secure Video ?

Post by Jeroeng »

I spoke 3 times with Apple becaush I don’t get a timeline in the Apple Home app. No recording and no timeline.
Reset everything and also the iphone. Complete plain start. The cams the iphone everything back to factorymode.

Problem seems to be at Netatmo. So please NETATMO FIX THIS PROBLEM.
When you want to know info please contact me
butra
Posts: 2
Joined: 06 May 2021, 17:07

Re: HomeKit Secure Video ?

Post by butra »

@jeroeng

Same problem here : no timeline in Apple Home
Did Apple support instructions finally solve your problem?
Jeroeng
Posts: 7
Joined: 23 Jul 2020, 21:37

Re: HomeKit Secure Video ?

Post by Jeroeng »

No the problem is with the netatmo software. So now I’m in contact with netatmo, but you got 1 reply each day. So I think It take some time with this contact. They ask I give a answer. Every wirking day 1 question 1 answer 🥲
butra
Posts: 2
Joined: 06 May 2021, 17:07

Re: HomeKit Secure Video ?

Post by butra »

In the meantime 1 camera has the timeline! I didn’t change anything and this morning, the timeline showed up… I upgraded my iCloud to 2TB to have the HSV on the second camera also, but no timeline yet.
Only thing I noticed was my Apple TV that got an update overnight…
lukaszset
Posts: 5
Joined: 29 Apr 2021, 22:28

Re: HomeKit Secure Video ?

Post by lukaszset »

Netatmo, what about the problem that the motion sensor does not take into account the selected zone of activity in Homekit?
Jeroeng
Posts: 7
Joined: 23 Jul 2020, 21:37

Re: HomeKit Secure Video ?

Post by Jeroeng »

Problem solfed with no timeline.
I had contact with netatmo.
They looked at the problem and said that they now know wath the problem is. They said give us sometime to solf it.
After 1 day the camera 1 get the time line and today my 2 cam got the time line.
So how they solf it????? I don’t know but it’s working now
jeroenvd
Posts: 1
Joined: 17 May 2021, 14:32

Re: HomeKit Secure Video ?

Post by jeroenvd »

I suffer from exactly the same thing. Tried to reset multiple times, but did not get any positive result. @Jeroeng How did you get in touch with Netatmo? Because it seems that this is more than just an individual problem.
R32er
Posts: 13
Joined: 09 Dec 2017, 18:13

Re: HomeKit Secure Video ?

Post by R32er »

I have the same problem and would like to know how to get in contact with netatmo. i thought its a homekit problem and had called 3 times with apple yet....
Jeroeng
Posts: 7
Joined: 23 Jul 2020, 21:37

Re: HomeKit Secure Video ?

Post by Jeroeng »

At the bottem of the website you got the link: get help.
Search for homekit and there is a link when you have more questions. You fill the form and send it.
Vogel70
Posts: 6
Joined: 13 Jul 2020, 15:14

Re: HomeKit Secure Video ?

Post by Vogel70 »

Same her. No recording/time line since Friday 21st. Disconnected and connected again with no success. For one of the cameras Inlost the code and need to uninstall it now. F**k
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