Changing the location of the weather station - does not work

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astelitus
Posts: 2
Joined: 06 Sep 2022, 11:28

Changing the location of the weather station - does not work

Post by astelitus »

UPD2
Fixed - https://forum.netatmo.com/viewtopic.php?p=92434#p92434

UPD1
Netatmo does not work in Ukraine! No data is displayed.
If you move the marker to any other country, immediately outside the border of the state - all the data starts to be displayed!

Reinstalling the module does not help.
Resetting the module does not help.
Recreating the account does not help.
Does not depend on the operating system, computer or phone.

The main module and all additional modules are working. When setting the marker to ANY other country, everything works fine!
===


Hello!
I moved to another city and I need to change the location in the weather station settings.


1) At first I just moved the marker in the settings "My home-location".
Module data has disappeared. The weather forecast has disappeared. The application writes - "It takes some time for the first measurement." But nothing happens.
At the same time, the station remains connected and when measuring on demand, a notification is sent to the application.

When I enter the site https://my.netatmo.com/, I see a pop-up window with a suggestion to download the "Windows application".

If I return the home location marker to the old location - all module data is displayed in the application, the weather is displayed in the application and the data appears on the site https://my.netatmo.com/
That is, the station is working, Wi-Fi is working.


2a) I am downloading a windows app.
According to the instructions:
- connect to computer
- doing a "new station installation",
- enter wifi data
- connect to my netatmo account
- disconnect from the computer
- connect to power


I go to the android app. I get a request to bind to the house. I am creating a new home. The application determines my current location by GPS, assigns it to a new home.
And nothing .... The application does not display data from the modules, the weather forecast is not displayed. Writes "for the first measurement, time must pass" and nothing happens. Although "Measurement on demand" comes in the form of a push notification.

2b) If, after initialization in a Windows application, I go to the site https://my.netatmo.com/ - I see a pop-up window with a suggestion to put the marker correctly. I move the marker and after that the site https://my.netatmo.com/ constantly shows me a pop-up window with a suggestion to download a Windows application.

---
I tried before initialization:
- completely reset the weather station (long press, red flashing and confirmation)
- I connected to another Wi-Fi network
- I created another Netatmo account
- I kept the station off for a while

Now a feature that I noticed.
The station starts working correctly if I return the location marker not just a certain distance from my old house.
And if I return the marker exactly to the clear administrative boundaries of my old region. That is, my station is tied not to the old coordinates, but to the administrative address (region).

---
I contacted support (ticket 2915763 and 2915232).
Answers:
- make initialization using a windows application
- create a new home
- we are fine

But I have already done all this several times.
Dead end.

Please help!
Last edited by astelitus on 30 Oct 2022, 16:57, edited 3 times in total.
astelitus
Posts: 2
Joined: 06 Sep 2022, 11:28

Re: Changing the location of the weather station - does not work

Post by astelitus »

Hi!

I found a solution to my problem.
Perhaps you will need it.

The problem was in the time zone.
Some time ago, the name of the time zone of Ukraine in the IANA classification was changed.
"Europe/Kiev" changed to "Europe/Kyiv".

Because of this problem, I also had to switch to other time zones on my servers. Because not all software understands these changes and there were the same conflicts as with Netatmo

Now I set the matching time zone "Europe/Helsinki" (it is similar to Ukraine) and it worked.
Problem solved!
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