Battery level not updating

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Mohawk
Posts: 9
Joined: 14 Oct 2015, 08:39

Battery level not updating

Post by Mohawk »

I replaced the batteries in my outdoor module two days ago.

As yet, the level has not updated either on the web page or the app.

Is there any way I can force the levels to reset?
Mohawk
Posts: 9
Joined: 14 Oct 2015, 08:39

Re: Battery level not updating

Post by Mohawk »

Changed the batteries on rain and wind sensors, they updated fine.

So did one of the internal sensors...........that I didn't change the batteries in!

I'm beginning to lose faith.

The lack of responses speaks volumes.

Time to change weather stations I think.
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Battery level not updating

Post by GEORGzer »

So the system shows a set of fresh batteries in one of your indoor modules despite changing the ones in the outdoor module?

Please don‘t get mad at me for asking this, but are you 100% certain that you don‘t have a naming issue (modules interchanged)?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
Mohawk
Posts: 9
Joined: 14 Oct 2015, 08:39

Re: Battery level not updating

Post by Mohawk »

No I won't get mad, it's a valid question. But no, I am sure. In fact the following day the indoor module reverted to showing low battery.

And the outdoor module is still showing low battery. I even removed the batteries again for about 15 minutes.
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