wifi signal too weak error (router is 15 cm from relay)

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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wiki715
Posts: 2
Joined: 19 Jan 2023, 10:36

wifi signal too weak error (router is 15 cm from relay)

Post by wiki715 »

Hi,
I am using the netatmo wizard to try setup my relay.

The app finds the relay just fine, then gets me to the screen where I can select the wifi network.

When I select the wifi I want to configure (2.4Ghz, WPA2, channel 6, router is placed 15cm from the relay), I am getting error "Your WI-FI signal too weak".

The relay has been working fine with that same wifi for some time, I tried to configure a different wifi (without success), then tried configuring the old one again, but have been unable to.

I have tried using the configuration app on different platforms (Mac, windows, iOS, android) and have resetted the relay several times. I also raised a support ticket several days ago, but haven't heard back since then.

Any clue on what else to try would be much appreciated :)
Thanks
Daniel
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