Thermostat cannot find relay

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
JM35
Posts: 1
Joined: 29 Nov 2022, 09:35

Re: Thermostat cannot find relay

Post by JM35 »

Hello everyone,
I feel it is a generic issue between the Thermostat and the relay ,so here is my turn
I'm able to connect from the Internet to the Relay
The Thermostat J898Fa2 after several attempt ( short and long distance) new battery , leave on or without battery for several hours , can't connect to the Relay g89926a
As of now, The relay is powered up and connected to internet
The Thermostat is within 1 meters range from the relay
I have noticed that on the account web page the thermostat serial number is different from the one I have ( it is my first Netatmo kit for info )
Any help will be welcome
Jm35
SilviuL
Posts: 1
Joined: 29 Jan 2023, 09:31

Re: Thermostat cannot find relay

Post by SilviuL »

Can you please help me?
I have still problems with pairing thermostat with the relay. I tried everything. It is connected by wire en about 1.5m distance. No electric devices and WiFi is ok (2,4hz)
Relais is connected by WiFi.
Tried the trick with program with connect and disconnect, won’t help. Do you have a suggestion?
With regards Silviu

Relay serial : g885f6c FW: 236
Thermostat serial: j888498 FW 75
donaldjboyer
Posts: 1
Joined: 04 Jun 2023, 06:03

Re: Thermostat cannot find relay

Post by donaldjboyer »

Hello,
I have a Thermostat NTH01/Relay NTH01 which will not connect to each other. Can someone please help me? The relay firmware updated when I first received it which I think might be part of the issue?

Ralay: g0a10f2
Thermostat: j09f3e4

Thanks in advance!! :)

Donald,
Queenstown
New Zealand
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