Hi,
i´m using the netatmo weather station since more than 1,5 years. Since a couple of months, the battery lifetime of the outdoor module gets shorter and shorter. Meanwhile, i need to substitute the batteries for the outdoor module nearly every week.
Is this a known bug or a sign that my outdoor module has a general failure? At the beginning, i only needed to substitute the batteries after one or two month, depending on outside temperature.
KR Solick
outdoor module battery consumption went crazy
-
- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: outdoor module battery consumption went crazy
Hello,
Even one or two months is not a normal lifetime for batteries in the outdoor module! It is guaranteed for at least one year.
Please contact us (support.netatmo.com), and we'll find a solution.
Even one or two months is not a normal lifetime for batteries in the outdoor module! It is guaranteed for at least one year.
Please contact us (support.netatmo.com), and we'll find a solution.
Brieuc - Netatmo Team
Re: outdoor module battery consumption went crazy
Thanks. I contacted the support. 1 year outside is not realistic from my point of view because of the temperature differences and their impact on the battery. Did you manage to test with one battery pack 1 year lifetime from -5 up to 35°C ?
-
- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: outdoor module battery consumption went crazy
Yes, these temperatures are quite normal in France, I've got exactly the same range at home for example (-4.8°C/34.8°C in 2014, -2.2°C/37.7°C in 2015). My personal outdoor module has the same battery pack for almost 2 years, and the application still reports half battery available.
Brieuc - Netatmo Team
Re: outdoor module battery consumption went crazy
Ok than my outdook module has a problem right from the beginning. Are you able to see the information at my profile? Is there a history for the battery state for the modules saved?
-
- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: outdoor module battery consumption went crazy
Hello,
No, this is not an information that is logged. Anyway, please contact us at support.netatmo.com, we will repair your module.
No, this is not an information that is logged. Anyway, please contact us at support.netatmo.com, we will repair your module.
Brieuc - Netatmo Team
-
- Posts: 94
- Joined: 03 Oct 2014, 17:18
Re: outdoor module battery consumption went crazy
Just a thought:
I have the same "problem" here (recharchable batteries last about 1 month): isn't the distance a factor? Min has only a weak wifi signal.
I have the same "problem" here (recharchable batteries last about 1 month): isn't the distance a factor? Min has only a weak wifi signal.
-
- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: outdoor module battery consumption went crazy
Hello,
The distance is a factor, of course. But the battery should never last less than a year. Contact us at support and we'll fix this problem.
The distance is a factor, of course. But the battery should never last less than a year. Contact us at support and we'll fix this problem.
Brieuc - Netatmo Team
Re: outdoor module battery consumption went crazy
Distance at my case os less than 4 m with a window lign of sight in between. This can´t be the problem in my case.
Re: outdoor module battery consumption went crazy
I´ve send the module to france, the support have send it back with comment, that they replaced several parts. Hope the battery now lasts longer.